Cable Forum - View Single Post - Problems in Reading over last couple of days

agatward · 14-04-2006, 09:26

And yet again, another outage last night in my area. Although it did co-incide with some particularly nasty power issues where the power didn't go off but the voltage dropped to around 190V (according to my UPS) for a good 2 - 3 seconds then return. It did this probably 10 times over a half hour period.

Phone call to NTL "support" led to an engineer visit being booked for Saturday. I pointed out to them that we'd been having power issues down the whole street and that maybe their head-end or amplifiers had been affected by it as the modem was still responding to Ethernet but not sync'ing to the cable channels. Apparently "power light on + flashing sync light = engineer visit".

It's all back on this morning so I have to call them -again- to get them to cancel the engineer. I guess somebody at the NOC spotted that something had disappeared and got an real engineer out from his cosy bed to sort it out.

14-04-2006, 09:26	#11
agatward Inactive Join Date: Apr 2006 Location: Reading Services: NTL 10Mbit, Netscreen Firewall, Freeview Posts: 25	Re: Problems in Reading over last couple of days And yet again, another outage last night in my area. Although it did co-incide with some particularly nasty power issues where the power didn't go off but the voltage dropped to around 190V (according to my UPS) for a good 2 - 3 seconds then return. It did this probably 10 times over a half hour period. Phone call to NTL "support" led to an engineer visit being booked for Saturday. I pointed out to them that we'd been having power issues down the whole street and that maybe their head-end or amplifiers had been affected by it as the modem was still responding to Ethernet but not sync'ing to the cable channels. Apparently "power light on + flashing sync light = engineer visit". It's all back on this morning so I have to call them -again- to get them to cancel the engineer. I guess somebody at the NOC spotted that something had disappeared and got an real engineer out from his cosy bed to sort it out.