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J Tax · 13-04-2006, 15:29

Hi guys,

I've been having a few problems with my modem (a motorola surfboard model). Every now and then it seems to just lock up. It won't send/receive any data, and won't go into standby when I press the button on top. It needs a proper reset (unplugging for a few minutes) and that usually does the trick. This seems to be occurring more frequently, as well as just dropping the connection for no apparent reason. So a few questions:

Is there a way to test the modem?

Who owns the modem? Is it mine or leased form telewest like the TV box?

Can I just buy any other cable modem and plug it in?

How can I tell if there are problems at Telewest's end?

Thanks for reading, any help appreciated.

13-04-2006, 15:29	#1
J Tax Inactive Join Date: Jan 2006 Posts: 6	Modem problems Hi guys, I've been having a few problems with my modem (a motorola surfboard model). Every now and then it seems to just lock up. It won't send/receive any data, and won't go into standby when I press the button on top. It needs a proper reset (unplugging for a few minutes) and that usually does the trick. This seems to be occurring more frequently, as well as just dropping the connection for no apparent reason. So a few questions: Is there a way to test the modem? Who owns the modem? Is it mine or leased form telewest like the TV box? Can I just buy any other cable modem and plug it in? How can I tell if there are problems at Telewest's end? Thanks for reading, any help appreciated.