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Originally Posted by etccarmageddon
it's likely to be a 'rententions' deal - ie. straight calls to customer services wont get you it but if you ask to cancel you will be transferred to the department of 'nice people'. aka retentions aka cancellations
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Hmm, that must explain why they bent over backwards to sort out my 9-month-long problem in five minutes as soon as I mentioned the "c-word"...!