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Originally Posted by godden18
im not very happy with my internet ive go 1mb bradband and sometimes it VERY slow and it not just mine my sister next door to me has got the 1mb aswell and it slow at times so i did a internet test last night and it came back with some shocking results my internet speed it 62% slower then the averge ntl user!!!!!! ive looking on there site but there no where for me to send an email to them about this
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This site gives good info but as I was told yesterday on the phone that " this is NTL and we don't use the emails method for helping customers" I pointed out that all ISPs allow some degree of help over emails but had the reply " We are larger than those and we don't this is how we do our business "
So dont bother sending emails they will not reply to them even though they have one listed
here on Corporate contact info
---------- Post added at 10:53 ---------- Previous post was at 10:50 ----------
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Originally Posted by godden18
well i cant phone them cos im only 16 and it my dads internet andd his dont understand things like this.
loading up intetnet pages is slow my xbox live is slow and ths download test thing is 119kb/s
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Get your dad to ring have it all infront of him the pings etc and ask him to put you on if he is having problems explaining it all they will talk to you if your father puts you on.