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Originally Posted by opelfruitcase
Its possible you were recieving 10Mb before but only being billed 2Mb as a result of an upgrade not going through correctly - it happens. NTL carry out audits on a regular basis to ensure that the customer is recieving the service that they are being billed for - if this is not the case then either the billing amount is changed or the service level changed, hence confusion!
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It's me - early onset dementia. I am on 2MB. I blame the pans. Streaming definitely wasn't right - could just be the neighbours.