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Originally Posted by Mr_phil
I got in touch with NTL about this a while ago and kept getting standard responses until I complained and asked for the issue to be escalated.
I was asked for more information so I emailed traceroutes from various ISPs at the same time that I was having latency issues. The NTL traces showed problems while the others didn't. I also got a trace from Telia back to NTL which showed the same latency problem.
I got an email back saying "thanks this looks interesting" or words to that effect and today I had a phone call from a very helpful NTL employee (who I won't name here) confirming that this information was escalated and shows that there is an issue with congestion between NTL and Telia. They have investigated it further and have identified what needs to be done and they have promised to fix it.
I asked for a timescale (not really expecting an answer) and was told that no promises could be made as to when it would happen but it WILL be fixed.
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You got further than I ever did, I've been complaining about the NTL-Telia link for months, I gave up in the end.
Glad they listened to someone at last..