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Originally Posted by injuneer
By outsourcing to a third party they pass on the responsibility for paying National Insurance and Pension provision which, they say, saves them a lot of money. It removes them from any social obligations and looks good on paper for the shareholders 
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Indeed. Also, things like benefits (very good at ntl), holiday an sick pay etc etc. Outsourcing gets rid of most of the cost and all of the hassle of these type of things.