[James Henry]

Stupid idea outsourcing the network techs, I can think of the odd cableco who tried to cut down their network tech numbers and rather rapidly reversed it.

I can't think of any that have outsourced entirely though. Presumably ntl is a cableco that doesn't like the 'cable' part of its' description and just wishes that data went between itself and its' customers by magic.

The biggest cable company in the world, Comcast, has *thousands* of network techs, not outsourced. No outsourcing in any of the North American cablecos as far as I'm aware. I think they have a point.

Would have thought the high standard of outsourced group IT would have offered some insight into why this wasn't the greatest idea. Although someone at Manpower / IBM has probably managed to find some 'stats' to massage and present that make it look as though outsourcing is the second coming, and we know how much your ntl love their stats.