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Old 09-04-2006, 17:17   #12
Widescreen
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Join Date: Dec 2003
Location: Scotland
Services: 10meg BroadBand
Posts: 59
Widescreen is an unknown quantity at this point
Re: Slow Downloads - GigaNews

Upping the connection to 10, dosn't make any difference

Below is the 4th email i got back from GigaNews

I have to say, been with Giganews for about a year and there tech support is fantastic.


Hello

Thank you for contacting Giganews Technical Support!

When connecting to different locations you travel across many different
carriers sometimes dozens. What appears to be the issue is that one of
these carriers is accruing traffic congestion. If this is the case we would
not have much control over this. I am going to go ahead and escalate this
through the appropriate channels to look at your account more specifically.

It may take a little while to get a response back to you, but I assure you
we will get back to you as soon as possible.

If we can further assist you in any way, please let us know. Thanks for
choosing Giganews!
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