Interesting, I seem to be getting badly chastised on other forums for having selected ADSL.
The argument, which was hinted at above seems to be that I am too reliant on ADSL, and am using it beyond it's intentions. People are indicating I should be on a leased line or something.
Sorry but the clara.net website uses words like "permanent" to describe it's ADSL service. It also describes the Engineer 2000 business service as for 10-15 PCs (I'm just starting to push that limit, but it is very rare that everybody is in the office). Nowehere on the Clara website, even in the small print do I find mention that they can't control how long it would take to do a repair. Nowhere do I find mention that they don't guarantee the service. In fact the only mention of repair is a wishy washy statement in the terms and conditions
Quote:
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Originally Posted by clara.net
7.1 Should You encounter a fault with the Service You must report this to Claranet and not to the Carrier at telephone number 0845 355 2020. Claranet shall investigate the fault and if necessary notify the Carrier
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The whole website is misselling the service and misleading the customer.
It's quite simple. I'm not allowed to speak to the carrier, so I can only complain to my ISP, who as far as I can see have no ability to provide the service they have contracted with me to do.