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Simply Gray · 09-04-2006, 11:11

Magpie,

It all seems par for the course given what I have read on this site and others. I sympathise as I too am leaving NTL and am waiting to see how smoothly it goes. My termination date is 5th May and I have arranged for NTL to collect their STB AM on 5th May.

In an attempt to avoid NTL problems, I got BT to provide a new telephone line & number. I then cancelled all NTL services after BT and Homechoice had done their installs. Cancelled through the CS/Retentions route but made a point of confirming the cancellation in writing to the address on the back of the NTL Bill (NTL Group Limited, PO Box 50, Wythenshawe, Manchester M22 0BA). Sent the letter Special Delivery in an attempt to stave off any Billing problems.

My current bill covers the period up to 8 May and will be debited from my bank account of 13 April. I have advised NTL that I will then cancel the DD mandate and that they should contact me direct for anything else that is owed (too many stories of NTL continuing to charge people after they have cancelled with NTL).

So far had three telephone calls from NTL asking why I am cancelling – good job they won’t have my number after 5th May.

Best of luck

09-04-2006, 11:11	#2
Simply Gray Inactive Join Date: Oct 2003 Location: Beckenham Age: 72 Services: Homechoice Installed 30/3/2006 Internet: 8Mbps (Achieve 6Mbps) Television: Big Pack Telephone: BT Posts: 24	Re: My battle to leave ntl goes on Magpie, It all seems par for the course given what I have read on this site and others. I sympathise as I too am leaving NTL and am waiting to see how smoothly it goes. My termination date is 5th May and I have arranged for NTL to collect their STB AM on 5th May. In an attempt to avoid NTL problems, I got BT to provide a new telephone line & number. I then cancelled all NTL services after BT and Homechoice had done their installs. Cancelled through the CS/Retentions route but made a point of confirming the cancellation in writing to the address on the back of the NTL Bill (NTL Group Limited, PO Box 50, Wythenshawe, Manchester M22 0BA). Sent the letter Special Delivery in an attempt to stave off any Billing problems. My current bill covers the period up to 8 May and will be debited from my bank account of 13 April. I have advised NTL that I will then cancel the DD mandate and that they should contact me direct for anything else that is owed (too many stories of NTL continuing to charge people after they have cancelled with NTL). So far had three telephone calls from NTL asking why I am cancelling – good job they won’t have my number after 5th May. Best of luck