[Zee]

Just been off the phone to technical support, first time, they refused to change my modem because they said there was no problem with the mode.

Second time we called they said there was no problem and to call customer services who would be able to change my cable modem for a charge of £20.

I've emailed NTL before who have told me that the automatic reset rate for my modem is 341 which is excessivly high and that i should call technical support to get the modem swapped free of charge, well as you can see above they won't.

I've been getting disconnected constatly, the modem disconnects and reconnects after about 3 seconds, this has been happening since October and i'm now FED UP.

Why do they make it so hard for us customers, what is the big deal with changing the modem, we explained that NTL are already booked to come to our house to install broadband in another room.

Does anyone know any good providers which charge around £17.99-£19.99 per month with atleast 40GB usage every month? Has to be faster then 1MB too, because we're being charged £19.99 for 2MB Broadband with NTL.