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Old 08-04-2006, 18:34   #9
IanGuy
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Join Date: Jan 2004
Services: V+, 2nd STB, Virgin Phone, Virgin 20mb
Posts: 277
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Re: Erratic connections - getting nowhere with NTL support

Quote:
Originally Posted by isf
IanGuy,

Traceroute cannot be used to measure packet loss. Once you have done a trace, you need to ping each host after your STB/modem, this is also the only way to determine where the packets are being dropped. So with a trace like this:

first ping the host immediately after your STB/modem and work outwards until you find where the packets are being lost. You also need to make sure you have a decent sample size for a % figure to be meaningful, on windows I would use:


My issue was packet loss between STB and the next hop, spoke to customer support earlier, they told me there was a power level issue and booked an engineer for Monday morning. After they ran the diagnostic AGC was down to 47% from 64 and I'm now seeing a consistant 1% packet loss (100 pkts). HTH.
This still doesn't explain connection interrupts while gaming, absolutely nothing has changed with my system, i've run virus checks, i have no adware/spyware and my processes are minimal. I get random spikes in all games, on all servers aswell as MSN Messenger getting signed off frequently - simple answer: NTL's problem not mine.
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