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Originally Posted by Chrysalis
I have been trying to confirm if I am langley or bromley
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Leicester = Langley
---------- Post added at 13:16 ---------- Previous post was at 13:06 ----------
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Originally Posted by jtwn
Maybe I should get a job with them but it isn't very reassuring when every ex/ntl employee doesn't really have, well anything good to say about them
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I'd love to go back to work for ntl. I enjoyed working there.
Trouble is the management are firfighting at the moment due to bad decisions and a lack of cash and the required staff. Look at the staff that have left, ignition, bill c etc. These are highly qualified dedicated staff that are leaving because theres no money to keep them on or they are sick of the situation.
Some one at ntl needs to grow some balls and draw a line in the sand and say this is where we stop getting worse and put some pro active measures in place.
Give me 3 weeks and I could reduce the amount of inbound calls to the ntl tech support centre by 30%. Mostly through putting a better communication plan in place and also a better staff grouping and IVR. The cost savings from that alone would be huge.