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Originally Posted by davidsi
I don't think it can be contention. I've tried at many different times of day/night and the basic problem still exists. At quieter times of the day overall performance is better but I still see connections freezing and like isf webpages failing to load. I've tried powering off/on several times and that too seems to make little difference.
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Sounds like noise on the upstream or downstream, possibly your area has been optimised for extra bandwidth but you connection isn't a good enough quality to support this optimisation, or you've been moved to an upstream channel that's noisy in your area.
All you can do is try tech support again and perhaps if you can't get though one of the moderators here could assist.