Quote:
|
Originally Posted by hammered
I'm still thinking of dropping my speed down to the 2MB line though. Paying 34.99 for what I originally signed up as a 10MB line, now only for it to be degraded to a *upto 10MB* line, seems now to be steep.
|
With all due as speeds go up you will get max performance less and less. You were never sold a guaranteed 10Mbit service and will never be sold a guaranteed service from any provider without paying megabucks for it.
I appreciate that this isn't always clear and that it's easy to think that you've been sold something that will always work at full speed but those horrid terms and conditions that no-one actually reads along with the small print outside of them makes it perfectly clear that performance is in no way guaranteed.
You only 'thought' you signed up for 10Mbit, no degredation was done at any point.
That withstanding if you can't hit that 10Mbit at any time day or night and you are seeing not much better than 2Mbit at peak times there's clearly a problem there.