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Originally Posted by PS1
Between 7th/04/06 (today) and 12th/04/06 Ntl are carrying out Server "maintenance".This could be to blame. Its definately causing registration delays for new customers.  |
The maintenance is an update to the Harmony billing system which is being applied over the next few days - at present, read-only access is available but no changes/creation of accounts can take place. Therefore, thats no new cable modem provisioning accounts (i.e. no broadband registration) and for those customers that are billed from Harmony no package changes to telco/dtv/broadband until probably 12/04 but could be as late as 15/04 before things are back up and running.
Personally if it was up to me all customers would have been migrated to ICMS, a beast to use but a very flexible and stable beast, none of this Microsoft .net pap with outages lasting days at a time!
Oh, and Swansea is not billed from Harmony either, but either way the changes to the billing system will not be causing any service outages.