[Russ]

Over the last few days my services have been restricted due to apparent non-payment which was nothing to do with me - ntl cocked up.

I used one of my contacts to look in to this and everything was put back to normal. Or so I thought.

I put Sky 1 on earlier tonight only to be greeted with the message that it wasn't part of my package etc.

Well yes it is!!

I phone ntl and spoke to some Indian sounding guy who was in the UK and told him I wanted Sky 1 back, and he kept me on hold for a bit while he 'looked in to this'.

When he came back he said "I'm just sorting this out for you now sir" and I could hear him doing something.

Then for some reason he came out with "So you'll be watching the cricket then sir?"

Taken aback by this, I replied "Actually no, I don't like cricket". He sounded a bit surprised but then went on, "So what about the game on sunday, will you be watching that?"

I had no idea what he was on about so I told him I won't be around on sunday.

He then said "OK sir we have a package which gives you Sky Sports 1 and 3 for £16 per month, I'm just adding that for you now sir".

"Erm, no you're not" I said.

He replied "Pardon?"

I said "No, I just want Sky 1!! I didn't say anything about Sky Sports! Didn't you actually listen to what I told you?"

He then became flustered as I said my goodbyes and I hung up.

So is this possibly a tactic employed by some ntl people? I may have a fairly pronnounced Welsh accent but I can't see how anyone could mistake "Sky One" for "Sky Sports".