Quote:
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Originally Posted by Charlie_Bubble
True, I've had that. My phoneline was faulty, but the ADSL was working. I reported the fault, had my calls forwarded free of charge to my mobile (As Neil said), and had them text me on the progress of the repair, which was done within 2 days.  |
For the love of all things holy......
Thanks Charlie.
Let me put this in simple terms for those of you who still
think that ntl's phone line 'service' is equal to BT's.....
ntl's phone 'service' is inferior to BT's-Fact, end of.
Here is a list of things that BT offer & gurantee, now if someone can show me that ntl offer the same thigs I will concede that ntl's service is not inferior to BT's.
The features that BT offer every customer that ntl only offer to some, & some that they don't offer at all.
1) If your BT phone line dies, they will divert all calls
free of charge to a mobile number of your choice (ntl do not even offer that)
2) Caller ID.
3) Compensation for every day that your BT landline is down (again-something else that ntl don't offer)
4) The ability to report &
track a fault online with a BT phone.
5) BT have a clear & concise Customer Service Guarantee:
http://www.bt.com/customerservices/c..._our_guarantee
Now please don't post back & say
"I think ntl offer all of those Neil", post back with hard facts showing what they offer to rival that.
Let me help you out here-it can't & won't happen as ntl don't offer it.
I have now given you 5 ways in which BT's phone service is superior to ntl's, so please can someone explain why if you want a phone line why anyone would choose ntl over BT (unless it's forced on them when having a TV package)