Cable Forum - View Single Post - Clara.net

James Henry · 07-04-2006, 01:01

Sucky service, sounds like you were blagged and passed from pillar to post.

The timescale for the BT engineer is fairly normal, ADSL faults are considered a low priority.

Some ISPs offer Total Care along with their business DSL products, which gives you a 24 hour SLA with BT once a fault is reported to them.

Hope you can get some more redundancy in place though so that if it fails again you won't be having such extreme problems. With 15 users and obviously connectivity being vital a single analogue line running DSL is placing a bit too much in one basket.

Perhaps see if the exchange is unbundled and see if you can get a combo DSL / ISDN backup deal going.

07-04-2006, 01:01	#8
James Henry Permanently Banned Join Date: Apr 2006 Posts: 562	Re: Clara.net - Where's the hell site? Sucky service, sounds like you were blagged and passed from pillar to post. The timescale for the BT engineer is fairly normal, ADSL faults are considered a low priority. Some ISPs offer Total Care along with their business DSL products, which gives you a 24 hour SLA with BT once a fault is reported to them. Hope you can get some more redundancy in place though so that if it fails again you won't be having such extreme problems. With 15 users and obviously connectivity being vital a single analogue line running DSL is placing a bit too much in one basket. Perhaps see if the exchange is unbundled and see if you can get a combo DSL / ISDN backup deal going.