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Originally Posted by acoolwelshbloke
Yes it is still possible to use your ADSL service if you have a dead or faulty BT phone service!
(Not in all cases.)
Only if the wires have been cut, broken or disconnected between your property and the exchange can you not use ADSL!
I have had a dead BT line before and still been able to use my ADSL service!
The telephone line went dead because of a fault at the exchange, as long as your wires ain't broken then a fault with the phone service has no effect on ADSL! If however the wire is broken anywhere between your home and the exchange then you will lose both services! It's the same as a fault with your ADSL service will have no effect on your telephone service!
(Unless of course you have a faulty ADSL filter!)
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True, I've had that. My phoneline was faulty, but the ADSL was working. I reported the fault, had my calls forwarded free of charge to my mobile (As Neil said), and had them text me on the progress of the repair, which was done within 2 days.