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Yes really good if you have a faulty line with ADSL, nothing more to add to that one.
I'm not sure what your point is-you can register online or by phone, you can then track online-can you do that with an ntl fault? (no)
You'd be lucky to ring back & find there's a record of you reporting a fault with ntl.
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OK then Neil sorry for not posting hard facts but with the above can I just say this is a fact....you can not use ADSL if your line if down FACT so of what use is the tracking, unless you trudge around to a mates house every few hours to find out what is going on.
I am going on with what I know with ntl, the facts may be online somewhere, its just finding them......