Thread: If there was a power outage...
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Old 06-04-2006, 23:39   #34
sollp
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Join Date: Mar 2005
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Re: If there was a power outage...
Quote:
Originally Posted by Rob C
My area certainly doesn't have any power backup for the CATV/Broadband. There have been faults in the area with loss of service when the powere supply somewhere along the network has died. That's not necesarily to the local street (my house lights stayed on), but somewhere maybe even in the next town through which my services get routed.

Simple really there is no SLA on residential services so no obligation on uptime. If you need guarantees you have to pay more for professional suppliers (and that's not Clara.net - see my other thread )
Yes there are SLA's within the network to fix faults, or for when a power outage occurs to get a generator applied. The Network Tech will get the fault for a power outage and will restore power. Sometimes as already said, the outage will affect other areas within a few street and literally the lampost and house next to the telco cab will have mains power but the Telco or CATV cab won't. But rest assured Network Tech's are on call 24hrs a day 7 days a week 365 days a year, so when the fault is raised it is restored with a certain time scale. Usually within an hour.
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