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Originally Posted by Neil
Ok, so this was in rented property then I presume?
Then it's either yours or your landlord's/landlady's responsibility.
Either way, it's not BT's responsibility-why do you feel it should be?
Because it's their equipment.
But they left it working, so someone else has damaged it & the responsibility doesn not lie with BT (nor would it lie with ntl if it was an ntl installed property  )
But ntl would surely charge you for a new installation?
Because it's not BT's responsibility-it would be yours/landlord/landlady/property owner's responsibility.
Not really, as you are not yet paying BT for a service, so it's not the same at all!
At the end of the day, BT aren't responsible.
Fact.
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Right, so those that naffed off to other providers looking for greener grass that want to come back to BT can do so for nothing, but I have to pay for damage that's not mine? I don't think so. Fact.
Holy **** - BT charge £99.99 for a new line!!!!!!!!!!!! No wonder they can bloody well afford to comp people.
