Quote:
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Originally Posted by orangebird
I didn't buy the house and I hadn't touched the sodding phone line - why should I pay for a fault that's not mine??
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Ok, so this was in rented property then I presume?
Then it's either yours or your landlord's/landlady's responsibility.
Either way, it's not BT's responsibility-why do you feel it should be?
Because it's their equipment. [/quote]
But they left it working, so someone else has damaged it & the responsibility doesn not lie with BT (nor would it lie with ntl if it was an ntl installed property
)
Quote:
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Originally Posted by orangebird
No, I told them that if I had to pay the charge I wouldn't want their phone line. I could go and get a brand new one installed for nothing from ntl.
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But ntl would surely charge you for a new installation?
Quote:
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Originally Posted by orangebird
Again, why should I pay for faulty equipment, that I don't own,that I didn't break, that isn't mine??   |
Because it's not BT's responsibility-it would be yours/landlord/landlady/property owner's responsibility.
Quote:
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Originally Posted by Orangebird
That'd be like being charged for calling ntl tech support to report a fault that is theirs, not mine. Which I know you don't agree with.  |
Not really, as you are not yet paying BT for a service, so it's not the same at all!
At the end of the day, BT aren't responsible.
Fact.
End of.