Cable Forum - View Single Post - Erratic connections

davidsi · 05-04-2006, 22:31

Since NTL apparently "reoptimized" the UBR that I use last week I've been suffering from connections which most of the time work absolutely fine but every so often appear to glitch perhaps with packet loss but I have been unable to prove that. I've now been onto NTL several times and each call has resulted in a different story and there's been no resolution.

The problem is most noticable when using ssh (or microsoft remote desk top) to another system over my 2Mb NTL connection. Everything works fine, but then the connection will appear to freeze for several seconds - it eventually recovers. This had all been working fine since christmas and had never had a problem up until last week.

Unfortunately when I call support its seems impossible for them to see what the problem could be mainly because I'm clearly able to surf the net and access other systems so as far they can see it works. Anyone got any ideas?

I'm in the luton franchise area and the UBR is the Hatfield one. Although I normally use a linksys wireless router I have also tried directly connecting (wired) to my terrayon cable modem and it is still a problem. I've also tried with both my PC (Win XP) and my MAC.

05-04-2006, 22:31	#1
davidsi Inactive Join Date: Apr 2006 Posts: 7	Erratic connections - getting nowhere with NTL support Since NTL apparently "reoptimized" the UBR that I use last week I've been suffering from connections which most of the time work absolutely fine but every so often appear to glitch perhaps with packet loss but I have been unable to prove that. I've now been onto NTL several times and each call has resulted in a different story and there's been no resolution. The problem is most noticable when using ssh (or microsoft remote desk top) to another system over my 2Mb NTL connection. Everything works fine, but then the connection will appear to freeze for several seconds - it eventually recovers. This had all been working fine since christmas and had never had a problem up until last week. Unfortunately when I call support its seems impossible for them to see what the problem could be mainly because I'm clearly able to surf the net and access other systems so as far they can see it works. Anyone got any ideas? I'm in the luton franchise area and the UBR is the Hatfield one. Although I normally use a linksys wireless router I have also tried directly connecting (wired) to my terrayon cable modem and it is still a problem. I've also tried with both my PC (Win XP) and my MAC.