They really do want their customers to switch supplier don't they.
£11 for a phone service that's now far inferior to most of the other products* on the market both price and feature wise! Oops.
*it's bowled over by
freetalks product, £80 for the year including line rental and all local and national calls. Ideal for those with just BB and phone with Ntl, it'd cost you £276 for the same package with Ntl and Ntl doesn't even offer caller ID in most places!