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Originally Posted by Neil
I totally agree with you, but there's no way that Sir Richard Branson would allow customer service like ntl's to taint the Virgin brand's reputation for superb customer care.
We've had all the "it will improve" promises from ntl for the last I don't know how many years, maybe now that someone who knows how to look after his staff & customers is involved it really will improve.
Here's hoping....
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Indeed. The one thing that gives me hope is the way he somehow managed to prevent the west coast inter-city rail service from destroying his brand, despite running a largely **** service with aged rolling stock and a crumbling network for most of the last 10 years. Branson and his brand reputation seem to be teflon coated. Good luck to him.