Thread: ALL Virgin / NTL merger discussion
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Old 05-04-2006, 10:44   #155
Neil
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Re: ALL Virgin / NTL merger discussion
Amen....

Quote:
Originally Posted by El Reg
Staff at Virgin Mobile are to spruce up NTL's lack lustre customer service following the merger of the companies.

Much of the chit-chat surrounding NTL's £962m take-over of Virgin mobile today has been about "quad-play" services and rebranding.

But one of the consequences of the merger is the decision to export Virgin's "keep punters happy" approach into the larger company.

At the analysts' briefing this afternoon, it was revealed that there would be "significant participation from the Virgin Group and Virgin Management to secure Virgin culture and ideals throughout the organisation", which would lead to "significant operational improvements with increase in broadband sales and improvement in customer care".
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