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Originally Posted by Chris T
The key to it is in the phrase 'customer satisfaction' - it is a subjective measure based not on the laws of physics but on how customers feel about something. I suggest this is another extremely good example of why NTL is so desperate to acquire Virgin mobile and then rebrand itself. The Virgin brand is very powerful and respected - even running the west coast mainline hasn't killed it, and it should have. I wonder whether NTL will succeed where Inter City failed ...
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Wonder if dear old Dicky knows exactly what his brand is being associated with.
Maybe someone should mail him a link to this site and it's history?
