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Re: Help !
Since you have had no joy from talking on the phone with them,I would suggest that you write to their head office who's address will be on your agreement,see if that will wake them up,before doing that however I would suggest that you thoroughly check all connections to the modem making sure that they are tight and secure,(you might have already done that ) but make sure because they will have no problem in charging you about £75 pounds if indeed there is nothing wrong,which in my opinion can only be determined by a visit from an engineer ....Try also rebooting your modem a couple of times to see if that helps any ...
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