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Originally Posted by Gareth56
The reason why some don't give their surname is because they don't want you to be able to identify them as being c**p at their job. They may be obliged to give you their extension number but whether they do or not is a totally different matter.
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or it's because they dont want to be attacked/hounded by the small proportion of nutter customers who get your surname and then seek you out because you said something to annoy them. stop these sweeping generalisations. most if not all the NTL staff I've dealt with have been professional and are humans and deserve better than to be portrayed the way you are implying.