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Originally Posted by Gareth56
Quote:
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Originally Posted by dezzo
They are obliged to give you their first name and extension number. Most don't have any problem giving you their surname but some refuse for a variety of reasons.
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The reason why some don't give their surname is because they don't want you to be able to identify them as being c**p at their job. They may be obliged to give you their extension number but whether they do or not is a totally different matter. |
If you think someone who has dealt with your account was crap, and you report it to NTL, NTL don't need their first name, surname or extension number. All they need is your account number.
There will be a record on the account.