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Originally Posted by Gareth56
The reason why some don't give their surname is because they don't want you to be able to identify them as being c**p at their job. They may be obliged to give you their extension number but whether they do or not is a totally different matter.
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What rot! I would never give my surname out over the phone, purely because there's always a risk that the numpty on the other end will just show up where I work if he thinks I've given him the bums-rush (not that I work for ntl, by the way).