Quote:
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Originally Posted by Toto
Many do a superb job in my opinion, but some do let the side down. I am of the firm opinion, and it is shared by many here that on the whole CSR (Customer Service Representatives) are pretty good, if they are trained correctly and supported by good managers.
Those with bad experiences can and should report the matter to ntl. Do the basics, get a name, and surname. Ask for their direct managers name as a precaution should something go wrong. And by all means commend somebody if they give you good service, that will spur them on to do the same to the next person calling.
Now, let me see if I have any spare gems you can eat.  |
One of the problems here is that the C"S" representitives
refuse to give their surnames citing that they are not obliged to give their surnames under the terms of their contract, I don't know if that is true or not ( I have my suspicions though). So getting their surnames is a non-starter. Also trying to get to talk to a "manager" is virtually impossible because for some reason they are
always either on another call or in a meeting...very busy people!!!! Then, when one requests a call-back, guess what....nothing happens.
So its QED I'm afraid whichever way to try to look at it.