Quote:
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Originally Posted by Toto
Many do a superb job in my opinion, but some do let the side down. I am of the firm opinion, and it is shared by many here that on the whole CSR (Customer Service Representatives) are pretty good, if they are trained correctly and supported by good managers.
Those with bad experiences can and should report the matter to ntl. Do the basics, get a name, and surname. Ask for their direct managers name as a precaution should something go wrong. And by all means commend somebody if they give you good service, that will spur them on to do the same to the next person calling.
Now, let me see if I have any spare gems you can eat.  |
Defo -
But Gareth complaining about someone parking in a disabled bay, yes its ignorant but at the same time we don't know the specifics or whether or not
*that* driver had a right to be in the disabled bay. Using this as an attempt to criticise ntl is just a blatant attempt at attacking ntl for no other reason than to just rant.
For him to also state criticism isn't allowed here or it is slapped down then someone needs a visit to specsavers as there is plenty of criticism on this forum, if one bothers to look.