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Originally Posted by Gareth56
Take care Micky some don't take too knidly to criticism of NTLs CS here, apparently NTLs CS can do no wrong :-)
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Many do a superb job in my opinion, but some do let the side down. I am of the firm opinion, and it is shared by many here that on the whole CSR (Customer Service Representatives) are pretty good, if they are trained correctly and supported by good managers.
Those with bad experiences can and should report the matter to ntl. Do the basics, get a name, and surname. Ask for their direct managers name as a precaution should something go wrong. And by all means commend somebody if they give you good service, that will spur them on to do the same to the next person calling.
Now, let me see if I have any spare gems you can eat.
