Cable Forum - View Single Post - [Merged] Tech Support to be charged at 0871 rate from 8 May

**Maggy** · 02-04-2006, 00:03

The thing is it's all very well putting BB outages on the server status page provided one has an alternative method of connecting and viewing the status page.If you don't, how do you know if it is something that is being fixed or needs fixing.Some outages last days.

Here's a novel idea..why not have a voice announcement about the areas affected as soon as you get connected by phone.That way you don't need to waste anyone's time or your money to just be told that your area has a 'problem' and then the tech service can be utilised by those that have a problem that does need sorting.

02-04-2006, 00:03	#236
Maggy The Invisible Woman Cable Forum Mod Join Date: Jun 2003 Location: between Portsmouth and Southampton. Age: 74 Services: VM XL TV,50 MB VM BB,VM landline, Tivo Posts: 40,378	Re: [Merged] Tech Support to be charged at 0871 rate from 8 May The thing is it's all very well putting BB outages on the server status page provided one has an alternative method of connecting and viewing the status page.If you don't, how do you know if it is something that is being fixed or needs fixing.Some outages last days. Here's a novel idea..why not have a voice announcement about the areas affected as soon as you get connected by phone.That way you don't need to waste anyone's time or your money to just be told that your area has a 'problem' and then the tech service can be utilised by those that have a problem that does need sorting. __________________ Hell is empty and all the devils are here. Shakespeare..