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Originally Posted by helterskelter
Theres something bothering me about this charging to use a help line, If we are PAYING for a service then what are we doing PAYING to get it fixed???
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Probably if the fault was found to be with Ntl equipment etc. then you could get them to refund the cost of the call. TBH its probably a way of trying to force customers into other methods of troubleshooting and contact before calling tech support.