Cable Forum - View Single Post - [Merged] Tech Support to be charged at 0871 rate from 8 May

helterskelter · 01-04-2006, 04:25

If this has allready been said then...sorry, I jumped straight in from page 1.

Theres something bothering me about this charging to use a help line, If we are PAYING for a service then what are we doing PAYING to get it fixed???
Surely there is some clause or other in law that says a service that doesnt work is not a service,therefore how can payment be demanded for a service that doesnt exist??
If the service isnt working the way it should be then the service provider should be paying US for informing them of a problem with THEIR service??

What would happen if I contacted the accounts dept. and asked for the service to be terminated because it wasnt functioning correctly, what would be the outcome.......... would they just say 'fine' and pull the plug??

Eddie

01-04-2006, 04:25	#231
helterskelter Inactive Join Date: Mar 2005 Location: Kairdiff Services: Sky tv,Cable modem Posts: 12	Re: [Merged] Tech Support to be charged at 0871 rate from 8 May If this has allready been said then...sorry, I jumped straight in from page 1. Theres something bothering me about this charging to use a help line, If we are PAYING for a service then what are we doing PAYING to get it fixed??? Surely there is some clause or other in law that says a service that doesnt work is not a service,therefore how can payment be demanded for a service that doesnt exist?? If the service isnt working the way it should be then the service provider should be paying US for informing them of a problem with THEIR service?? What would happen if I contacted the accounts dept. and asked for the service to be terminated because it wasnt functioning correctly, what would be the outcome.......... would they just say 'fine' and pull the plug?? Eddie