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goblin · 01-04-2006, 00:19

I thought I would give an upate to my situation. I called NTL Tech Support again at approximately 1300 and briefly spoke to a guy who not only understood me, but he seemed to know what he was talking about. Unfortunately, in order for tech support to test my connection required the removal of my router. Something I couldn't do due to limited mobility. So ended the call there.

1930 approximately I phoned tech support again with a friend on-hand to do the running around for me. Again I was lucky I got through to someone who seemed to know what he was doing. He requested that I might have problems with p2p due to my lack of speed, though these were unfounded as I don't use that particular software. He stepped my speed up after downloading a file from the "test my speed" page at ntl and then found that when upgraded to 10mb my speed dropped. So from this he deduced that it was my Motorolla Surfboard SB-4100 modem that was at fault and as such would require an engineer to visit me on Monday in order to rectify the problem. I suspect that this may require a new modem but what I can't understand is why the surfboard modem didn't seem to have a problem untill NTL started doing whatever they started doing with the network on Thursday morning!? Up untill that day it was possible to download at a consistant 1200kbps for however long a download took. So it remains to be seen as to what is infact the cause.

Can anyone offer an explanation? Is it feasible that its the modem causing the problem?

01-04-2006, 00:19	#19
goblin Inactive Join Date: Jan 2004 Posts: 199	Re: What happened to the speed ? I thought I would give an upate to my situation. I called NTL Tech Support again at approximately 1300 and briefly spoke to a guy who not only understood me, but he seemed to know what he was talking about. Unfortunately, in order for tech support to test my connection required the removal of my router. Something I couldn't do due to limited mobility. So ended the call there. 1930 approximately I phoned tech support again with a friend on-hand to do the running around for me. Again I was lucky I got through to someone who seemed to know what he was doing. He requested that I might have problems with p2p due to my lack of speed, though these were unfounded as I don't use that particular software. He stepped my speed up after downloading a file from the "test my speed" page at ntl and then found that when upgraded to 10mb my speed dropped. So from this he deduced that it was my Motorolla Surfboard SB-4100 modem that was at fault and as such would require an engineer to visit me on Monday in order to rectify the problem. I suspect that this may require a new modem but what I can't understand is why the surfboard modem didn't seem to have a problem untill NTL started doing whatever they started doing with the network on Thursday morning!? Up untill that day it was possible to download at a consistant 1200kbps for however long a download took. So it remains to be seen as to what is infact the cause. Can anyone offer an explanation? Is it feasible that its the modem causing the problem?