[sturitch]

Thank you very much for taking the time to reply the engineer who visited replaced my old modem so I now have the black one you describe.
Aparently i am on the the best stream for now , but interestingly as i had to stay up lat last night i checked the speeds at 2.00am and it no surprise to anyone to find out they were more in the 200kb/sec region nowhare near the 500 i should get but significantly better than the 10-50 kb/sec standard rates.
I think for the time being I will down grade to the cheaper service and when they have the majority of the demand issues sorted out I,ll get the 4meg back again, I am lucky I am out of the contract period and have more freedom than most.
The engineer also told me there a court case going on just now that will affect all users of file sharing programmes. They are attempting to force the companies to disclose what you use your connection for and release details of all trafic on your ip adress.
Big brother is on the way.
I was also warned that the wording of the services is always up to a certain speed meaning that they feel they can give you any old service and they are covered all we can do to improve matters is to vote with our cash.
I must finish by saying telewest headquarters have been very quick to refund me even if the inital support is a bit hit and miss and for that i am content.
Thank you again for taking the time to reply it is very much appreciated