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Originally Posted by Ignition
They'll have a job outsourcing service techs and installers to India 
No offense but how technical is a service tech? I worked on 15k when I was starting out in my business, I've worked up from there. I'd imagine it's the same for the service techs. |
The service techs job is not very technical, but does cover a wide range of disciplines. There job has more focus on the customer facing skills than technical to fix the fault.
One of the anomolies was the small gap between service tech and network tech wages, a senior service tech could be on a higher wage than a very experienced network tech, I guess its probably the same story these days. the service tech could refer a fault to networks at 4pm on a Friday afternoon if he couldn't be bothered and wanted to go home early. The network tech would then end up being called out to sort out a simple problem.
Service techs seemed to be treated better than network techs because they were working closer with customer care. Network techs were treated with contempt and not to be believed, because they were technical people using smoke and mirrors and coming out with technical speak to bulls**t the non-technical.
Thats how customer care viewed them anyway.