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hoofner · 31-03-2006, 16:09

Sturitch, it seems there are quite a few of us in Bristol with these problems; my area (Redland/Cotham) seems to have improved recently so I've stopped needing to get a refund each month.

If it's bad you just need to keep phoning them up and getting them to change the upstream channel, sometimes this is no good as all the channels are at capacity. Unfortnutely quite often you'll speak to some idiot who doesn't know how to read the notes on their screen that state your re-occuring problem, instead they'll insist to check for spyware or disconnect your router and move your pc and plug directly into the modem - like you're gonna be arsed to do that each time!

If their English is poor I tend to just speak quickly or chuck in technical words and you soon get to speak to the second line who've actually been techically trained.

Regarding what Zeph said about changing the channel yourself, it depends which modem you have, and as far as I know you'd need the black Motorola SurfBoard to do this, and most people I know have the Webstar (greyish one) which doesn't support this.

Also, when you said you'd called and they wouldnt change the channel because there's a known service issue, all that seems to mean is a number of people have phoned in complaining of a congestion problem and they stop changing channels for that area as they know they'd end up changing everyone. If you insist enough they may still change it but sometimes you just have to wait.

31-03-2006, 16:09	#7
hoofner Inactive Join Date: Dec 2005 Posts: 21	Re: slow speeds since sign up Sturitch, it seems there are quite a few of us in Bristol with these problems; my area (Redland/Cotham) seems to have improved recently so I've stopped needing to get a refund each month. If it's bad you just need to keep phoning them up and getting them to change the upstream channel, sometimes this is no good as all the channels are at capacity. Unfortnutely quite often you'll speak to some idiot who doesn't know how to read the notes on their screen that state your re-occuring problem, instead they'll insist to check for spyware or disconnect your router and move your pc and plug directly into the modem - like you're gonna be arsed to do that each time! If their English is poor I tend to just speak quickly or chuck in technical words and you soon get to speak to the second line who've actually been techically trained. Regarding what Zeph said about changing the channel yourself, it depends which modem you have, and as far as I know you'd need the black Motorola SurfBoard to do this, and most people I know have the Webstar (greyish one) which doesn't support this. Also, when you said you'd called and they wouldnt change the channel because there's a known service issue, all that seems to mean is a number of people have phoned in complaining of a congestion problem and they stop changing channels for that area as they know they'd end up changing everyone. If you insist enough they may still change it but sometimes you just have to wait.