Quote:
|
Originally Posted by MagicMan
So I couldnt just get a PIN number or get somebody at NTL to do a manual registration? Don't suppose its worth tinging tech support? This really doesnt seem that difficult to resolve 
Like I said, it would also save an engineer a visit as nothing needs physically doing - shes even still got the software (it wont be getting used but there you go) |
NTL don't register modems purely on a customer's say so, as in a lot of cases, they have no reliable way of checking where that modem has come from. I know that in your case, they can probably check, but they apply that rule to everyone.
It also gives the installer a chance to check if there are likely to be any problems (bad signal etc).