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Originally Posted by Imme
Hi, Goblin. I hope you get some resolution soon.
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Thanks Imme
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I went through this a few weeks ago and the "scheduled" outage/downgrade was never pre-announced, and it lasted about a week.
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Ok, you can stop with the cheery news now
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It was supposed to be over a period of 24 hours. That was fun, and made meeting my deadlines a real treat.
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I would say I can imagine. But I can now see\feel the same thing. The really frustrating thing is that there's nobody to talk too. You phone customer services, they say call Tech Support, you call Tech Support and the most they can give anyone is "there is a problem in your area". Like I didn't know that already!?
I can't help thinking that in the day and age when everyone from the postman to the milkman are running around with handheld computers, that it would be THAT difficult to issue the same things to an NTL Engineer in order to update those that play around with the NTL Service page. Unless of course those that run NTL aren't too impressed with their own network integrity.
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As for "tech support": Yesterday we called about someting and found that they do not even know what an ethernet cable is. I am not making this up.
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No, I believe you.
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They also provide our telephone service but can't find us in their system using the very number they provide. They're very intelligent and useful people.
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I reserve judgement. I'm not seeing it for some reason.
Heck, I can't even make myself understood by them. I once spoke to a guy over in india that sounded like he came from Birmingham. He could understand what I was saying, the rest of them... well let's just say neither of us understand what the other is saying. The line quality calling Tech Support is still abysmal. It took me 3 goes at trying to communicate my postcode to them over the stattic present on the line, in the end I thought "ahh ha! Phonetic alphabet... never fails... only to be asked; what is lima, november five (L, N, 5)". I hung up, counted to 20 then redialed, only to get what sounded like the same woman
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Jeff, NTL makes me ratty too.
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"ratty, .... Ratty!" I'd say more like suicidal. Calling NTL is now on a par with calling the likes of Dell or Microsoft. People generally are happy to avoid stressful situations. Unfortunately, NTL seem intend on increasing the stress in our daily lives with what they now pass off as a "Technical Support" helpdesk or a service for that matter. Still one would hope, things can only get better.
Edit, during typing the above, I've had a "speed test" running in the background, it just finnished as I pressed the "post" button.
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Fri, 31 Mar 2006 08:13:10 GMT
1st 512K took 157328 ms = 3.3 KB/sec, approx 27 Kbps, 0.03 Mbps
2nd 512K took 312531 ms = 1.6 KB/sec, approx 13 Kbps, 0.01 Mbps
3rd 512K took 112156 ms = 4.6 KB/sec, approx 38 Kbps, 0.04 Mbps
4th 512K took 52125 ms = 9.8 KB/sec, approx 81 Kbps, 0.08 Mbps
Overall Average Speed = approx 40 Kbps, 0.04 Mbps
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I was watching the file download for a while. I quickly drew the conclusion that it would have been quicker for me to get a taxi, visit the site I was downloading from, get them to burn the file to cdr then come back and put it on my computer.
---------- Post added at 10:05 ---------- Previous post was at 09:52 ----------
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Originally Posted by Nidge
Nottingham has been a biatch all day yesterday, it was as slow as a slow thing on a slow day, there was nothing on the maintenance page
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Has it improved at all ?