
to CableForum.
What Set Top Box did you have? If it was a Pace 1000, or Pace 2000, then, as Druchii says, these are only capable of 1 Meg connections. However, for those who were on a higher speed, NTL did offer a cable modem or Samsung Set Top Box.
Also, I am unclear as to exactly why you apparently put up with a sub-standard service for a year? I personally would have left NTL and gone with Sky and an ADSL provider if NTL had done that to me.
Also, did you report the bad connection to NTL at any point?