Its been a nightmare of a week for me, started when Yet again i reported bad speeds, every test i have ever done since obtaining my 2 meg broadband as alway been very slow, talks with tech department, and thay said everything was ok there end, my tests were always below 1 mb. so recently asked for a broadband modem as previous i have been on set top box. guy came to do install, and i asked him to install in my office, he insisted the modem go on top of tv set top box in our bedroom, i said i wanted next to computer in office, !"
oh you cant have it there, """ Because of lighning strikes""" what?, it needs to be here with this special box, that catches the lightning strikes, if it ever happens, Let him get on with is work, not happy
when he finished phoned customer services, to re-arrange the install, the lads that came out arrived, only to tell me, my neighbour is hooked up to my services, thats prob why you have probs with broadband,
, they drilled hole for my cable wire, left house, and when i came to use modem, no jump lead between modem and pc. so i had a 30mtr cable, i am using for now until someone brings me a cable, I HAVE DONE TESTS WITH MODEM, AND I AM NOW GETTING 1.8 MG RESULTS, customer services offered me £25.00 cos it can not be proved that i have had bad speeds for over 12 months, basically i have been paying for 2mb broadband, and not getting it, my speeds were below 1 meg and always have been. when are these cable companys going to stop bulling customers, and telling lies, im disgusted at ntls services, and compensation for a bad service i have had for 12 months. now modem is in, i am getting what i should have been getting before, I wonder how many more customers are getting ripped off, are we getting what we pay for??
i dont think so. maybe they should be investigated further, and is there cable company onbudsman I can turn to with this, because I can not get passed ntl customer services with this complaint.....the iron lady, you can only speak to me, and im god.
phewww what a week, 3 days at home, just for a modem, and tons of Bull from ntl.
you had similiar experinaces, its not fair to us that send there shares through the roof, cos we fund there technologys, and this is how we get treated, £25.00 credit, what a joke, im so mad, ive been ripped for over 12 months, and ive spent hours re-formatting pc, thinking it was me and not there fault.
going for an head ache tablet, before they call for a 3rd day with more bull storys, 3 rd day and there coming back to rip out wires from my property, that run along my wall, attached by staples, to my neighbours house, box to box, without my permission i must add.
hope ive not bored you to much with my probs, cheers guys for reading.