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Originally Posted by perfect-bliss
...Charging for the calls will mean less ppl call in therefore ppl who have a genuine query can get an answer quicker. Doin that will improve customer service
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Hmm...if I was a cynic, I would say that when the number of calls start to drop, ntl will start making CS staff redundant, saving money & keeping the waiting times at their present level.
I would be a bit worried if I were you.