What Speed? 2mb or 10mb.. confused
What could have possibly happened is your speed was increased but the billing side wasnt changed.
They wont backcharge you if you pick up on it before they do.
If you need a new modem, you will be charged for it coz the modem isnt faulty and NTL only replace them if they are faulty. Think a replacement modem is £50 plus a call out charge of £25. However, the call out charge may be included withing the £50 - not 100% sure on that
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